Privacy policy

Hackova Digital Print ("we," "us," or "our") is a textile sublimation job-work business serving garment and fashion brands. This Privacy Policy explains what information we collect through our website at hackovadigitalprint.com (the "Site") and our WhatsApp communications, how we use it, and your choices.

Information we collect

• Enquiry form details: name, company name, email address, phone number, and the details of your enquiry, submitted when you fill out our contact form.
• Design files: artwork or reference files you choose to attach to an enquiry.
• WhatsApp messages: if you contact us on WhatsApp, we receive your phone number and the content of your messages.
• Automatically collected data: basic device and browser information, and standard web server logs (such as IP address), generated when you visit the Site.

We do not run e-commerce or checkout on this Site — we don't collect payment card details here.

How we use your information

• To respond to enquiries and discuss job-work orders and quotes.
• To communicate with you by email or WhatsApp about your enquiry or ongoing orders.
• To maintain and improve the Site.
• To comply with legal or tax obligations.

Enquiry form handling

Our contact form is processed through a third-party form-delivery service, which forwards submissions directly to our business email. We do not use enquiry form data for anything beyond responding to you.

WhatsApp communications

We use WhatsApp to communicate with customers about enquiries and orders. Messages sent through WhatsApp are also subject to Meta's own data handling practices. You can ask us to stop contacting you on WhatsApp at any time by replying to any message or writing to us at the address below.

Information sharing

We do not sell your personal information. We only share it with:

• Service providers that help us operate the Site or deliver enquiry emails to us.
• Legal authorities, where required by law.
• A successor business, in the event of a merger or sale of the business.

Data retention

We keep enquiry and communication records for as long as needed to handle your enquiry or order and to meet any legal or accounting requirements, after which we delete or anonymize them.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below.

Children's privacy

Our Site and services are directed at businesses and are not intended for anyone under the age of 18.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact us